Detractor recovery
Turn a bad score into a discount code and a Slack alert, automatically.
Detractor recovery requires the Growth plan or above. On Free you still see every detractor in your dashboard. Only the automation is gated, not the data.
What counts as a detractor
Feedloop uses the standard Net Promoter Score bands: 0 to 6 detractors, 7 to 8 passives, 9 to 10 promoters. These are not configurable, because a non-standard band makes your score impossible to compare against published benchmarks.
Recovery discount codes
In Settings → Detractor recovery, set a discount percentage and turn recovery on. When a response scores 0 to 6, Feedloop creates a one-time discount code and attaches it to that response.
Feedloop does not email the code for you. That is deliberate: a templated apology from a no-reply address is worse than no apology. Open the response, read what they said, and send it yourself.
Slack alerts
Connect a Slack incoming webhook in Settings → Integrations. Every detractor response posts the score, the comment and a link back to the response.
Shopify Flow
Every scored response fires a Shopify Flow trigger carrying the score and the NPS band, so you can tag the order, notify a team, or add the customer to a segment without writing any code.