Feedloop terms of service

These terms apply to the Feedloop Shopify app. They sit alongside the general terms of service, which govern everything Sali Digital LLC publishes; where the two differ on something specific to this app, this page wins.

What you get#

Feedloop is a post-purchase survey and NPS app. What each plan includes is on the pricing page, and that page is kept accurate to the shipped app. Features gated to a plan say so wherever they are named.

Billing#

• Subscriptions are billed through Shopify's billing system and appear on your regular Shopify invoice. We never handle your card.
• Annual plans are charged for ten months — two months free.
• Upgrade, downgrade and cancel are self-serve, from inside the app. You never have to email us to stop paying, and you never have to reinstall to change plan.
• Cancelling drops you to the free plan immediately. Your surveys and your responses stay.
• Prices are in USD and exclude any tax Shopify collects on your behalf.

Response limits#

Each plan includes a monthly response allowance. Exceeding it does not delete anything and does not charge you extra without warning — you will be prompted to upgrade. We do not meter you into a surprise invoice.

Acceptable use#

Using Feedloop, you agree not to:

• ask your customers for data you have no lawful basis to collect;
• offer any incentive in exchange for a public review (the app will not help you, and doing it can get your store penalised as well as our Partner account);
• use the recovery discount codes as a general promotional mechanism rather than as a response to a genuine complaint;
• attempt to reach another merchant's data, or to load-test our public endpoints without asking us first.

Availability#

We monitor the app and aim to keep it fast and up. There is no contractual uptime guarantee. We are not liable for losses arising from downtime, from Shopify's own outages, or from a third-party integration (Slack, your review platform) being unavailable.

If a survey fails to render on a customer's thank-you page, no order is affected — the survey is a separate surface and cannot block or delay a purchase.

Your data#

Yours. See the Feedloop privacy policy for exactly what is stored, and the DPA for the processor terms. Export to CSV on any plan, at any time.

Support#

Email support on every plan, including Free. Priority support on Pro. We answer everything; Pro just goes first.

Changes#

We will update the date at the top when these terms change, and give notice before a change that affects what you pay or what you get.

Contact#

support@saliapps.com — Sali Digital LLC.